Do Not Use Scott Robinson Chrysler Service Department

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Hello John Torres = jtorres@scottrobinson.com 7/18/2013

I am writing to let you know that I am NOT HAPPY with the service I received in your 3rd world service department at Scott Robinson Chrysler in Torrance Ca. I took my 2000 Dodge Dakota in to your service department on 7/11/2013 for a 60,000 mile service, Your service department replaced the Engine Oil, Transmission Filter & Fluid, Brake Fluid, Rear End Fluid, Gave my truck a minor Tune-Up, Cleaned the fuel Injectors and replaced 1 light bulb. Your service department charged me $1,532.97 for this service. When the service was finished I paid the bill and drove my truck home. I was happy with your service department at that point in time. The next morning 7/12/2013 I opened the hood of my truck and seen the Air Filter Box was Unbolted and NOT reinstalled and the carburetor cover was reinstalled incorrectly. I took half a day off of work, Drove over to your service department and asked to see you. I waited 15 minuets for you to show up, I showed you what I found and you took care of that problem. I was trying to be very understanding when I told you that I realize that these things happen but it also made me wonder what else your mechanics DID NOT TIGHTEN on my truck. You offered to give me a full tank of gas for the inconvenience but I had a full tank already. On 7/17/2013 as I was backing out of my driveway headed for work, I noticed a large spot of Motor Oil on my driveway where my truck was parked; AGAIN 3rd visit, I took half a day off work and drove back over to your service department to get the Oil Leak fixed. Your mechanics found that someone at your service department left the motor oil drain plug LOOSE when they changed my oil!!! (Now just to remind you, this is the 3rd visit I made to your service department to get something fixed that your mechanic’s should have done the first time!) THAT IS TOTALLY UNACCEPTABLE!!!!! The one reason I took my truck to your dealership and paid the high (dealer service) price is because I wanted the service to be done by a professional!!! I could have taken my truck to any garage and received the same amateur service for less money!!! At the end of my 3rd visit I wanted to take you up on your previous offer of a tank of gas but you disappeared when the service was finished. I understand that you personally didn’t screw up this experience for me but as you know it’s your job to make sure your mechanics do the job right the first time like it says in your website advertisement on the internet!! (That Could Be Considered False Advertisement). For the above reasons I am going to mail a copy of this letter to Chrysler Head Quarters and let them know what type of service department and mechanics you have there at Scott Robinson Chrysler in Torrance Ca. I am also going to give your service department a NEGATIVE review on every web site I can find! I WILL NEVER RETURN TO YOUR 3rd WORLD SERVICE DEPARTMENT AGAIN!!!

You lost me as a continued customer!!!!

Your Former Customer; Robert Cast.

Review about: Service Department.

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